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FAQs
Most commonly asked questions
21 articles
Is there live technical support?This article covers the ways you can access technical support and general support.
Can a co-host go live without the account owner?Learn how co-hosts can go live without the account owner, the differences between roles, and what permissions each role has.
How can I accept contributions from my attendees?Looking to accept donations, contributions, or tips? Here's how.
Which events are displayed on the Discover page?Learn how your event can appear on Crowdcast’s Discover page and explore strategies to maximize your event’s visibility and reach.
What is the Calls to Action feature?The Calls to Action (CTA) feature allows you to point attendees to an external link or to request contributions/donations.
What emails do attendees receive from Crowdcast?
Can I host adult content on Crowdcast?Running mature or 18+ events? Before hosting adult content on Crowdcast, review the guidelines to ensure compliance with platform policies.
What is considered a live attendee?The number of attendees actually watching your event live is an important factor for your plan and pricing.
How long are events hosted on Crowdcast?Before canceling your plan, make sure you understand how to preserve your event replays and analytics on Crowdcast.
How can I archive my event?Archiving your event hides it from everyone but you and any teammates.
What are the best dimensions for image files?Below are the key areas where you can upload images, along with recommended dimensions for each.
How do I duplicate an event?Learn how to make a copy of your event and which parts of your event are duplicated.
Do you offer a discount for nonprofits?
Can I download my event recording?Learn how hosts on an active plan can download HD recordings of their events, access replays, and convert videos to audio.
How do I reset a session?Resetting a session allows you to completely start over without creating another event or moving your attendees.
Which browsers and devices are compatible with Crowdcast?
Can I share my login credentials with someone?Neither hosts nor attendees can share login credentials in order to access the same event at the same time.
How do I stay informed on recent updates and fixes?We have a changelog! Check it out here.
How can I blur my background?
How do I cancel my event?Learn how to cancel or archive your Crowdcast event, notify attendees, and manage refunds through Stripe.
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