FAQs
Most commonly asked questions
21 articles
- Is there live technical support?This article covers the ways you can access technical support and general support.
- Can a co-host go live without the account owner?Learn how co-hosts can go live without the account owner, the differences between roles, and what permissions each role has.
- How can I accept contributions from my attendees?Looking to accept donations, contributions, or tips? Here's how.
- Which events are displayed on the Discover page?Learn how your event can appear on Crowdcast’s Discover page and explore strategies to maximize your event’s visibility and reach.
- What is the Call to Action feature?The Call to Action (CTA) feature allows you to point attendees to an external link or to request contributions/donations.
- What emails do attendees receive from Crowdcast?Emails Crowdcast sends to your attendees and followers by default, including confirmation messages, session reminders, and weekly digests.
- Can I host adult content on Crowdcast?Running mature or 18+ events? Before hosting adult content on Crowdcast, review the guidelines to ensure compliance with platform policies.
- What is considered a live attendee?The number of attendees actually watching your event live is an important factor for your plan and pricing.
- How long are events hosted on Crowdcast?Before canceling your plan, make sure you understand how to preserve your event replays and analytics on Crowdcast.
- How can I archive my event?Archiving your event hides it from everyone but you and any teammates.
- What are the best dimensions for image files?Below are the key areas where you can upload images, along with recommended dimensions for each.
- How do I duplicate an event?Learn how to make a copy of your event and which parts of your event are duplicated.
- Discounts for Educators, Nonprofits, and Patreon HostsThis article describes how to take advantage of our discounts for Educators, Nonprofits, and Patreon hosts.
- Can I download my event recording?Learn how hosts on an active plan can download HD recordings of their events, access replays, and convert videos to audio.
- How do I reset a session?Resetting a session allows you to completely start over without creating another event or moving your attendees.
- Which browsers and devices are compatible with Crowdcast?Find out which browsers and devices work best with Crowdcast for hosting and attending live events.
- 🔐 Can I Share My Login Credentials with Someone?An overview for sharing login credentials for hosts and attendees.
- How to Stay Updated on Recent Changes and FixesFind out how to stay up to date with improvements and new features.
- How to Cancel, Delete, Archive or Permanently Remove your Crowdcast EventLearn how to cancel, delete or archive your Crowdcast event, notify attendees, and manage refunds through Stripe.
- Daily Host Email DigestA daily summary of new registrations for your upcoming events, helping hosts track audience interest and engagement trends effortlessly.
- Crowdcast Knowledge NuggetsDiscover helpful tips, lesser-known features, and practical Crowdcast facts that can help you get even more out of your events.