Welcome! This document has been created to provide attendees with helpful answers to commonly asked questions regarding attending events on Crowdcast. We understand that Crowdcast may be new to you and want to make sure that all attendees have all the necessary information to make their experience as enjoyable and stress-free as possible.
You’ll find answers here pertaining to registration, signing into your account, interacting in an event, troubleshooting, and more. You’re also encouraged to check out our complete collection of attendee resources.
Skip ahead to any of these sections:
Troubleshooting FAQs
📌 Important Note: Please ensure you are watching from a compatible, Chromium-based browser like Chrome, Opera, or Edge, or from the Crowdcast app if you’re on a mobile iOS device. Also, make sure that you do not have the event open in more than one browser or window.
When in doubt, try refreshing first. If you're still experiencing degraded performance and the problem does not seem to be affecting other attendees, you may be experiencing connectivity or device issues.
What are the bandwidth requirements for watching an event on Crowdcast?
If viewing quality is degraded, run a speed test to check your download speed to see if it falls within our recommendations below.
500 kbps: This is the minimum speed at which streaming is possible, but the quality will be notably low.
1 Mbps: At this speed, the viewing quality becomes acceptable.
2 Mbps: This speed is our recommended threshold. It allows for a more stable stream as speeds can fluctuate, ensuring a buffer for smoother viewing.
5 Mbps: If you desire the highest quality and lowest latency, this speed will provide an optimal viewing experience.
Keep in mind that if multiple devices are connected to the same network or if other activities are consuming bandwidth simultaneously, higher speeds might be necessary for an uninterrupted streaming experience.
Why am I experiencing connectivity or device issues?
You may be using an unsupported browser. Ensure you're using a compatible, Chromium-based browser like Chrome, Opera, or Edge, or the Crowdcast app if you’re on a mobile iOS device.
Other applications that are running in the background may be affecting your bandwidth. Close all unnecessary apps and tabs other than Crowdcast.
If others in your household are using streaming services (Netflix, gaming, video calls, etc.), you may experience lower bandwidth.
If you are using mobile data instead of a strong WiFi connection, you may experience connectivity issues.
If you are watching a Crowdcast event from an older device, your system may experience lag when streaming. Try using another device if possible.
When I log on, I see a black screen and the chat, but I can't see or hear anything.
A simple refresh is a good place to start. Please ensure that you are joining the event from a compatible, Chromium-based browser like Chrome, Opera, or Edge. If you are using a mobile iOS device, we recommend that you watch via the Crowdcast app. Make sure you are using an updated version of your browser or app. If you are joining from a shared network like a school or office, it’s likely that your organization has firewall settings in place that are blocking Crowdcast.
I can see the video, but I can’t hear any audio.
It’s possible that the event is muted for you. Look in the lower right corner for a blue “Tap to Unmute” banner. If you don’t see this, please refresh and look again.
I have joined the event but see a Black Screen
Most attendees can use Crowdcast without any problems. However, if you're joining from an organization with strict network security controls, firewall blockers may prevent you from watching as an attendee. Please check out this support doc that addresses Network Firewall or Proxy Server Settings
I can’t type in the chat. / I’m trying to submit a comment but it’s not working.
A simple refresh is a good place to start. Please ensure that you are joining the event from a compatible, Chromium-based browser like Chrome, Opera, or Edge. If you are using a mobile iOS device, we recommend that you watch via the Crowdcast app. Make sure you are using an updated version of your browser or app. If you are joining from a shared network like a school or office, it’s likely that your organization has firewall settings in place that are blocking Crowdcast. In this case, please reach out to your network administrator.
I can’t submit questions. / I’m trying to submit a question but it’s not working.
A simple refresh is a good place to start. Please ensure that you are joining the event from a compatible, Chromium-based browser like Chrome, Opera, or Edge. If you are using a mobile iOS device, we recommend that you watch via the Crowdcast app. Make sure you are using an updated version of your browser or app. If you are joining from a shared network like a school or office, it’s likely that your organization has firewall settings in place that are blocking Crowdcast. In this case, please reach out to your network administrator.
I have completed my registration, but the video will not play.
A simple refresh is a good place to start. Please ensure that you are joining the event from a compatible, Chromium-based browser like Chrome, Opera, or Edge. If you are using a mobile iOS device, we recommend that you watch via the Crowdcast app. Make sure you are using an updated version of your browser or app. If you are joining from a shared network like a school or office, it’s likely that your organization has firewall settings in place that are blocking Crowdcast.
If you’ve tried everything, and the event still won’t play, please reach out to the host directly.
General FAQs
How do I comment or ask questions?
Check out our in-event interaction doc and Attendee Support Videos to learn how to leave comments in the chat wall or questions in the Q&A section.
How do I edit my comments or questions?
Check out our in-event interaction doc and Attendee Support Videos to learn how to leave comments in the chat wall or questions in the Q&A section.
How do I add a password to my account or reset my password?
Check out the Add a Password section of our support doc on managing account settings.
Your terms and conditions mention that I will be charged a subscription fee. Am I going to be charged for attending events on Crowdcast?
No, attendee accounts are free. You create a free attendee account simply by registering for any event on Crowdcast. Some individual events are ticketed, but Crowdcast will never charge you to attend events. Event tickets and payment management are controlled by the hosts who use Crowdcast. Any mention of a subscription within our terms and conditions applies to event hosts and not to attendees. You can learn more here: How an Attendee Account Works
I accidentally signed up for a trial. I didn’t want this.
Sorry about that; common mistake! We're working on clarifying the difference between an attendee account that you create by registering for an event on the event page itself and a trial/plan which sets you up to host events on Crowdcast.
Your accidental trial will not automatically turn into a subscription, and you will not be charged. There is no additional action needed on your part. Your trial will automatically expire, and you can continue to use your account to simply watch events as an attendee.
How do I change my name and add a profile picture?
Here’s a support doc that will walk you through these steps: Add a Profile Photo or Edit Profile
Will the event be available as a replay?
The host controls whether the event will be available as a replay. Hosts have the option not to record their events. They also have the option to archive or delete their events. If you can see the event in your Joined Events, but there is no replay available, it’s likely the host chose not to record. If you were able to see the event in your Joined Events dashboard previously and now it’s gone, it’s possible that the host has removed the event entirely. Contact the host directly with any questions about this. Click this link for help finding their contact information.
How do I get a refund?
Crowdcast does not manage event payments. The event host is responsible for issuing refunds and managing payments for their events. Click this link for help finding their contact information.
How do I get my Continuing Education credits (CEUs) for the event that I’m attending?
Credits are not issued through Crowdcast, so you will need to reach out to the event host directly to inquire about this. Click this link for help finding their contact information.
I’d like to host my own events on Crowdcast.
Great news! 🎉 We’d love for you to join us. Click the Host Events button from the lower left corner of your dashboard after signing in to get started.
Event Registration FAQs
How do I register for an event?
Check out the Attendee Guide or Attendee Support Videos for step-by-step instructions on how to register.
How do I pay for an event? What if I have a promo code?
We have a support doc with instructions available here.
I purchased tickets, but I’m being asked to pay again
If you are being asked to pay again after purchasing tickets, it is likely that you are no longer signed into your Crowdcast account, that you have signed in under a different account, or that you have mistakenly created a second account. This commonly happens when you try to join the event from a different device and/or browser than what you used when registering for the event initially. It can also happen if you use different registration methods. For example, maybe you registered initially using your email, but you tried to access the event a second time through a social sign-on method like Google, Twitter, or Facebook. You should use the same method every time you try to rejoin the event or re-access your account.
To troubleshoot, first visit the event link. If you see the "sign-in" button in the upper right corner, then you need to sign back into your account in order to access the event without duplicating payment. If you are signed in, open up your account settings by clicking your profile icon in the upper right corner. Click "Account settings" and confirm that you are using the same email address that you used when initially purchasing tickets. Make sure you aren't seeing any typos in your email address that would have caused you to mistakenly create a second account. You might also check your email for the registration confirmation and proof of purchase emails that you would have received after making your purchase. If you do not see these emails, then you may have registered using an email with typos or using a different account (like a social sign-on account option).
If you purchased the tickets directly through the event host’s website or anywhere else other than through the Crowdcast event link, you should reach out to them directly with questions. Click this link for help finding their contact information.
I'd love to attend a paid event, but it's in USD. I want to pay in another currency.
The event host is responsible for setting the accepted currency for their events. If you do not wish to pay in the currency selected by the host, please reach out to them directly to inquire about options. Click this link for help finding their contact information.
My card keeps getting declined even though I know it has funds.
If your card is being declined despite having funds to cover the ticket cost, first try another card if possible. If you can’t do that or if you’re still having trouble, you should contact your bank directly. Some banks may block transactions to certain payment processing sites or merchants, either for security reasons or because they don't have a relationship with those merchants.
The password to get into the event isn’t working.
Event passwords are case-sensitive, so double-check that you’re typing the password exactly as it was provided to you. If the password still isn’t working, you’ll need to contact the event host for assistance. Click this link for help finding their contact information.
I didn’t receive a reminder email before the event went live.
If you did not receive a reminder email before the event, it’s possible that the host disabled reminder emails or that the email was not successfully delivered. Your original registration confirmation email you received should also contain a link to the event as well as an Add to Calendar button.
The event I registered for isn’t on my dashboard.
If you aren’t seeing an event you’ve registered for in the Joined Events section of your dashboard, then you may have mistakenly created a second account. Check your email for the registration confirmation email that you would have received to confirm that you used the correct email. Then, try signing out of your account completely and signing back in using the correct email. If you initially registered (and therefore created an account) using a social sign-on option like Google, Twitter, or Facebook, you’ll need to sign back in using that same method.
I completed registration already. Why am I getting a “Complete your registration” email?
This email allows you to fully complete the registration process by confirming that you do indeed wish to register. All you need to do is click the Complete My Registration → link in your email. If you’ve done that once already, then you’re registered. You can use that link to access the event when you’re ready, or you can navigate directly to the event link provided by the host. You should also see the event listed in the Joined Events section of your dashboard.
Account Sign-In FAQs
I got an email with Click here to sign in →. What is this? I thought I’d already signed up.
This is a login link that will help you sign into Crowdcast if you’ve forgotten your password or haven’t set one on your account. This sign-in email will not register you for an event. It will help you access your free attendee account and any events that you’ve registered for. Once you click it, you should be signed into your free Crowdcast account.
The sign-in link isn’t allowing me to access my account. What should I do?
If you click the sign-in link and see that the link has expired, you need to send yourself a new one. Login links that are emailed to you expire after 60 minutes. Click the sign-in button or visit the sign-in page. Enter your email and click Email me a login link. Be sure to click the new link in your email within 60 minutes.
Alternatively, you could also select Reset password. You can use this to create a password for your account or change your password. Setting a password is recommended for easier login in the future.
Patreon Event FAQs
I’m a patron, but I can’t access the event.
Here's a support doc that walks you through how to connect your free attendee account with Crowdcast to watch your Patreon hosts events: Joining a Patreon Event for Patrons
I thought I was already connected to Patreon! Why am I being prompted to sign into Patreon again when registering?
If you see the prompt to connect your integration, it's likely that it's become disconnected or that you have not connected it yet within the new version of Crowdcast. Please follow the above steps to watch the event.
I’m seeing an error message that the host’s integration is disconnected.
In this case, the event host needs to reset their Patreon integration. If you see this, we recommend reaching out to the host directly to report the issue. Click this link for help finding their contact information.
Why am I seeing an error that I'm not at the correct tier when I know that I am?
Start by confirming that you've connected the correct Patreon account. Go to your account settings and check the email address that you've connected. It's possible that you've signed up as a patron with a different email address than the one you've connected.
If your email is correct, it's possible your Patreon connection may have expired. Click the Disconnect button and then reconnect your integration.
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