General FAQs

Event Registration FAQs

Account Sign-In FAQs

Troubleshooting FAQs

Patreon Event FAQs

Check out our in-event interaction doc and Attendee Support Videos to learn how to leave comments in the chat wall or questions in the Q&A section.

Check out our in-event interaction doc and Attendee Support Videos to learn how to leave comments in the chat wall or questions in the Q&A section.

Check out the Add a Password section of our support doc on managing account settings.

No, attendee accounts are free. You create a free attendee account simply by registering for any event on Crowdcast. Some individual events are ticketed, but Crowdcast will never charge you to attend events. Event tickets and payment management are controlled by the hosts who use Crowdcast. Any mention of a subscription within our terms and conditions applies to event hosts and not to attendees. You can learn more here: How an Attendee Account Works

Sorry about that; common mistake! We're working on clarifying the difference between an attendee account that you create by registering for an event on the event page itself and a trial/plan which sets you up to host events on Crowdcast.

Your accidental trial will not automatically turn into a subscription, and you will not be charged. There is no additional action needed on your part. Your trial will automatically expire, and you can continue to use your account to simply watch events as an attendee.

Here’s a support doc that will walk you through these steps: Add a Profile Photo or Edit Profile

The host controls whether the event will be available as a replay. Hosts have the option not to record their events. They also have the option to archive or delete their events. If you can see the event in your Joined Events, but there is no replay available, it’s likely the host chose not to record. If you were able to see the event in your Joined Events dashboard previously and now it’s gone, it’s possible that the host has removed the event entirely. Contact the host directly with any questions about this. Click this link for help finding their contact information.

Crowdcast does not manage event payments. The event host is responsible for issuing refunds and managing payments for their events. Click this link for help finding their contact information.

Credits are not issued through Crowdcast, so you will need to reach out to the event host directly to inquire about this. Click this link for help finding their contact information.

Great news! 🎉 We’d love for you to join us. Click the Host Events button from the lower left corner of your dashboard after signing in to get started.

Check out the Attendee Guide or Attendee Support Videos for step-by-step instructions on how to register.

We have a support doc with instructions available here.

If you are being asked to pay again after purchasing tickets, it is likely that you are no longer signed into your Crowdcast account, that you have signed in under a different account, or that you have mistakenly created a second account. This commonly happens when you try to join the event from a different device and/or browser than what you used when registering for the event initially. It can also happen if you use different registration methods. For example, maybe you registered initially using your email, but you tried to access the event a second time through a social sign-on method like Google, Twitter, or Facebook. You should use the same method every time you try to rejoin the event or re-access your account.

To troubleshoot, first visit the event link. If you see the "sign-in" button in the upper right corner, then you need to sign back into your account in order to access the event without duplicating payment. If you are signed in, open up your account settings by clicking your profile icon in the upper right corner. Click "Account settings" and confirm that you are using the same email address that you used when initially purchasing tickets. Make sure you aren't seeing any typos in your email address that would have caused you to mistakenly create a second account. You might also check your email for the registration confirmation and proof of purchase emails that you would have received after making your purchase. If you do not see these emails, then you may have registered using an email with typos or using a different account (like a social sign-on account option).

If you purchased the tickets directly through the event host’s website or anywhere else other than through the Crowdcast event link, you should reach out to them directly with questions. Click this link for help finding their contact information.

The event host is responsible for setting the accepted currency for their events. If you do not wish to pay in the currency selected by the host, please reach out to them directly to inquire about options. Click this link for help finding their contact information.

If your card is being declined despite having funds to cover the ticket cost, first try another card if possible. If you can’t do that or if you’re still having trouble, you should contact your bank directly. Some banks may block transactions to certain payment processing sites or merchants, either for security reasons or because they don't have a relationship with those merchants.

Event passwords are case-sensitive, so double-check that you’re typing the password exactly as it was provided to you. If the password still isn’t working, you’ll need to contact the event host for assistance. Click this link for help finding their contact information.

If you did not receive a reminder email before the event, it’s possible that the host disabled reminder emails or that the email was not successfully delivered. Your original registration confirmation email you received should also contain a link to the event as well as an Add to Calendar button.

If you aren’t seeing an event you’ve registered for in the Joined Events section of your dashboard, then you may have mistakenly created a second account. Check your email for the registration confirmation email that you would have received to confirm that you used the correct email. Then, try signing out of your account completely and signing back in using the correct email. If you initially registered (and therefore created an account) using a social sign-on option like Google, Twitter, or Facebook, you’ll need to sign back in using that same method.

This email allows you to fully complete the registration process by confirming that you do indeed wish to register. All you need to do is click the Complete My Registration → link in your email. If you’ve done that once already, then you’re registered. You can use that link to access the event when you’re ready, or you can navigate directly to the event link provided by the host. You should also see the event listed in the Joined Events section of your dashboard.

This is a login link that will help you sign into Crowdcast if you’ve forgotten your password or haven’t set one on your account. This sign-in email will not register you for an event. It will help you access your free attendee account and any events that you’ve registered for. Once you click it, you should be signed into your free Crowdcast account.

If you click the sign-in link and see that the link has expired, you need to send yourself a new one. Login links that are emailed to you expire after 60 minutes. Click the sign-in button or visit the sign-in page. Enter your email and click Email me a login link. Be sure to click the new link in your email within 60 minutes.

500 kbps: This is the minimum speed at which streaming is possible, but the quality will be notably low.

1 Mbps: At this speed, the viewing quality becomes acceptable.

2 Mbps: This speed is our recommended threshold. It allows for a more stable stream as speeds can fluctuate, ensuring a buffer for smoother viewing.

5 Mbps: If you desire the highest quality and lowest latency, this speed will provide an optimal viewing experience.

You may be using an unsupported browser. Ensure you're using a compatible, Chromium-based browser like Chrome, Opera, or Edge, or the Crowdcast app if you’re on a mobile iOS device.

Other applications that are running in the background may be affecting your bandwidth. Close all unnecessary apps and tabs other than Crowdcast.

If others in your household are using streaming services (Netflix, gaming, video calls, etc.), you may experience lower bandwidth.

If you are using mobile data instead of a strong WiFi connection, you may experience connectivity issues.

If you are watching a Crowdcast event from an older device, your system may experience lag when streaming. Try using another device if possible.

A simple refresh is a good place to start. Please ensure that you are joining the event from a compatible, Chromium-based browser like Chrome, Opera, or Edge. If you are using a mobile iOS device, we recommend that you watch via the Crowdcast app. Make sure you are using an updated version of your browser or app. If you are joining from a shared network like a school or office, it’s likely that your organization has firewall settings in place that are blocking Crowdcast.

It’s possible that the event is muted for you. Look in the lower right corner for a blue “Tap to Unmute” banner. If you don’t see this, please refresh and look again.

A simple refresh is a good place to start. Please ensure that you are joining the event from a compatible, Chromium-based browser like Chrome, Opera, or Edge. If you are using a mobile iOS device, we recommend that you watch via the Crowdcast app. Make sure you are using an updated version of your browser or app. If you are joining from a shared network like a school or office, it’s likely that your organization has firewall settings in place that are blocking Crowdcast. In this case, please reach out to your network administrator.

A simple refresh is a good place to start. Please ensure that you are joining the event from a compatible, Chromium-based browser like Chrome, Opera, or Edge. If you are using a mobile iOS device, we recommend that you watch via the Crowdcast app. Make sure you are using an updated version of your browser or app. If you are joining from a shared network like a school or office, it’s likely that your organization has firewall settings in place that are blocking Crowdcast. In this case, please reach out to your network administrator.

A simple refresh is a good place to start. Please ensure that you are joining the event from a compatible, Chromium-based browser like Chrome, Opera, or Edge. If you are using a mobile iOS device, we recommend that you watch via the Crowdcast app. Make sure you are using an updated version of your browser or app. If you are joining from a shared network like a school or office, it’s likely that your organization has firewall settings in place that are blocking Crowdcast.

Here's a support doc that walks you through how to connect your free attendee account with Crowdcast to watch your Patreon hosts events: Joining a Patreon Event for Patrons

If you see the prompt to connect your integration, it's likely that it's become disconnected or that you have not connected it yet within the new version of Crowdcast. Please follow the above steps to watch the event.

In this case, the event host needs to reset their Patreon integration. If you see this, we recommend reaching out to the host directly to report the issue. Click this link for help finding their contact information.

Start by confirming that you've connected the correct Patreon account. Go to your account settings and check the email address that you've connected. It's possible that you've signed up as a patron with a different email address than the one you've connected.
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If your email is correct, it's possible your Patreon connection may have expired. Click the Disconnect button and then reconnect your integration.