Welcome! 👋 New to Crowdcast? You’re in the right place. This guide covers everything you need to join, watch, and participate in events smoothly.
🔎 Quick Navigation
⚙️ Troubleshooting
✅ Start here (quick fixes)
Before anything else, try:
Refreshing your browser
Using Chrome, Edge, or Opera (recommended)
Closing extra tabs/apps
Making sure the event is only open in one tab
🌐 Internet & Video Quality
Recommended speeds:
500 kbps → Very low quality (minimum)
1 Mbps → Basic viewing
2 Mbps → 👍 Recommended
5 Mbps or higher → ⭐ Best experience
👉 Slow or buffering video?
Switching to Smooth Mode: If an attendee experiences buffering or crackling audio during an event, they may see a message suggesting they switch playback modes. Attendees can hover over the stage and switch from Live Mode to Smooth Mode using the button in the top-left corner of the video player. This setting only affects the attendee’s own viewing experience and does not impact the stream for other viewers or the host.
Attendees can also adjust the quality of the stream by hovering over the top right corner of the video player and selecting the quality:
❗ Common Issues
Black screen / nothing playing
Refresh the page
Update your browser/app
Try a different browser or device
Check if your network (school/work) is blocking video
Video works, but no sound
Look for “Tap to unmute sound” on the bottom right of the video player:
Refresh if needed
Can’t chat or ask questions
Refresh first
Make sure you're signed in
Try another browser
Work/school network may block features → contact IT
Magic link not working
This happens when email scanners “use” the link before you.
Fix it:
Set a password instead
Use your registration confirmation email (this link does NOT expire)
Ask IT to whitelist:
crowdcast.io
💬 General Questions
How do I chat or ask questions during an event?
Use:
Can I edit my comment/question?
Yes - use the edit option in chat or Q&A.
Will I be charged to have an attendee account?
No. Attendee accounts are free.
👉 Some events are ticketed, password protected, or Patreon exclusive events. The event gateways are managed by the host, not Crowdcast.
I accidentally started a trial - will I be charged?
Nope 👍
Trials don’t auto-charge and will expire on their own.
Will there be a replay?
That’s up to the host.
If no replay is available, it likely wasn’t recorded, or the event may be archived or deleted.
How do I get a refund?
Contact the event host directly (they handle payments).
How do I delete my account?
Contact support with your request.
🎟️ Registration & Tickets
I paid but it’s asking me to pay again
This usually means:
You’re not signed in, or
You used a different email/login method
Fix:
Sign in with the same method you used to register
Check your email for confirmation
Verify your email in Account Settings
My card is being declined
Try another card
Contact your bank (they may be blocking the charge)
Event password not working
Passwords are case-sensitive
If it still fails → contact the host
Didn’t get a reminder email?
The host may have disabled reminders
Use your confirmation email to access the event anytime
Event missing from dashboard
You may have:
Used a different email
Logged in with a different method (Google, etc.)
👉 Try signing out and back in correctly.
🔐 Signing In
What is the “sign-in link” email?
It’s a password-free login link (not event registration).
Sign-in link expired?
Links expire after 60 minutes
Request a new one OR reset a password instead
🎨 Patreon Events
Can’t access a Patreon event?
Make sure your Patreon account is connected
Confirm you’re using the same email associated with your Patreon account
Asked to reconnect Patreon?
Your connection may have expired - reconnect it.
For more details visit Joining a Patreon event for Patrons.
“Wrong tier” error
Check you connected the correct Patreon account
Disconnect + reconnect if needed
🙌 Still stuck?
If nothing works:
Most issues are fixed with a quick refresh or switching browsers 👍
Try another device or network
Or reach out to Crowdcast support
You’re also encouraged to check out our complete collection of attendee resources
Was this article helpful? Please share your rating below! Happy Crowdcasting! 🎥