Don't Panic Checklist for Attendees

Troubleshooting Guide: Common Issues & Fixes

If you're experiencing issues while using Crowdcast, check the possible causes and fixes below.

Cause: Unless everyone is reporting this as an issue in the chat, this is most likely due to your device’s audio settings or browser permissions.

✅ How to Fix:

Check your device volume and make sure it’s not muted or turned down too low.
Click the speaker icon 🔊 in the Crowdcast player and adjust the volume.
Ensure your headphones or external speakers are properly connected. Try unplugging and reconnecting them.
Browser permissions: Make sure your browser is allowed to play sound.
Restart your browser and rejoin the event.

Cause: This is most probably due to browser issues, cache problems, or network restrictions.

✅ How to Fix:

Refresh the page.
Ensure you're using a supported browser. Chrome is recommended.
Try incognito mode or a different browser to rule out cache issues.
Disable browser extensions (such as ad blockers or privacy tools) that may interfere.
Consider using a VPN like TunnelBear.
Try updating your DNS settings. Here’s a YouTube video that walks you through how to do that. We recommend switching to:
- Google DNS: 8.8.8.8 & 8.8.4.4
- Cloudflare DNS: 1.1.1.1 & 1.0.0.1

Cause: The event may not have started, or you could have a connection or browser issue.

✅ How to Fix:

Make sure the event has started—if it’s upcoming, you’ll see a countdown.
Refresh your page and check your internet connection.
Refresh the page.
Ensure you're using a supported browser. Chrome is recommended.
Try incognito mode or a different browser to rule out cache issues.
Disable browser extensions (such as ad blockers or privacy tools) that may interfere.
Consider using a VPN like TunnelBear.

Cause: This is typically due to a slow or unstable internet connection.

✅ How to Fix:

Check your internet speed at fast.com. You need at least 5 Mbps for smooth streaming.
Move closer to your Wi-Fi router or switch to a wired connection.
Close unnecessary browser tabs or applications that may be using bandwidth.
If your connection is slow, Crowdcast automatically adjusts the resolution for better playback.

Cause: Browser settings, network restrictions, or extensions may be blocking it.

✅ How to Fix:

Refresh the page.
Ensure you're using a supported browser. Chrome is recommended.
If you are new to Crowdcast, make sure you have verified your email, so you can interact with the platform.
Disable browser extensions that might block scripts.
If using a work or school network, Crowdcast may be blocked—try switching to a personal connection.

Cause: You may be using the wrong email or experiencing login issues.

✅ How to Fix:

Make sure you're using the correct email (check your invite or confirmation email). If you've accidentally registered with an incorrect email, simply create a new Crowdcast account with the correct email, and re-register for the event. If it's a paid event, contact the host and request they import you manually into the event with the correct email address.
If your login link isn’t working, try entering your email and reset your password if necessary.

Cause: This is usually due to one of the following:

You're not logged into Patreon with the correct account that has access to the event.
Your Crowdcast email does not match your Patreon email.
Your membership tier, or the amount you are paying on Patreon does not meet the event's requirements.
The host needs to reconnect their Patreon integration.

✅ How to Fix:

If you've tried everything and it's still not working, reach out to [email protected] with the following details:

Our team will be happy to help! 🚀

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