Our support team is here to help Crowdcast event hosts set up and run seamless virtual and hybrid events. Whether you need guidance on platform features or expert tips to enhance your sessions, we’re happy to assist.
For Attendees
If you’re an attendee with questions about an event, please contact the event organizer or host directly, as Crowdcast support is dedicated to assisting event hosts.
For Hosts: How to Contact Crowdcast Support
📅 Support Hours: Monday to Friday, 9 AM – 5 PM GMT / EST
📧 Email: [email protected]
💬 Help Portal: When logged into your Crowdcast account, click the 
icon in the bottom left corner of your screen.
🌍 Language Support: Our team primarily supports inquiries in English, but we will do our best to assist in other languages with the help of online translation services.
How to Get Faster Support
To help us troubleshoot and resolve your issue efficiently, please include as many details as possible:
✔ Event details, including the event link
✔ Email addresses of affected teammates, guest speakers, or attendees
✔ Screenshots or screen recordings demonstrating the issue
Important Notes:
Please submit your request only once to avoid delays caused by duplicate inquiries. If you haven’t received a response after one week, feel free to follow up.
For privacy purposes, we can only disclose account information associated with the email address from which we receive your message.
Our support team is available 9 AM – 5 PM GMT / EST, though we operate across multiple time zones. We strive to respond within 24 hours, but complex technical inquiries may take longer.
At Crowdcast, we’re committed to providing you with the best possible support to ensure your events run smoothly!
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