All Collections
Troubleshooting Tips
How to Contact Crowdcast Support
How to Contact Crowdcast Support

Suggestions on how to reach out to our support team and the essential information we require to offer you the most effective assistance.

Updated over a week ago

Our support team assists Crowdcast event hosts with setting up and preparing to host amazing virtual and hybrid events. Whether you need assistance making the most of Crowdcast’s features or pro tips to level up your sessions, we’re here to help.

If you are an attendee with questions related to the event you’re attending, please contact the organizer or host of your event directly.

You can contact our support team from Monday to Friday during our office hours of 9 AM to 5 PM GMT / EST.

We speak English, but we can work with a translation service to assist you in your preferred language.

For support inquiries, reach out to us at [email protected].

You can also contact us through the help portal on the website. When you’re logged into your account, click the ❓ at the bottom left corner of the screen.

In order to offer you faster troubleshooting and resolution, please send us as much information as possible describing your issue. Here are some details that help us better assist you:

  • Event details including the event link

  • Email addresses for specific teammates, guest speakers, or attendees

  • Screenshots or screen recordings

At Crowdcast, our aim is to provide you with the best possible support. Therefore, we kindly request that you submit your request only once. This will enable us to handle your request promptly without having to sift through multiple conversations to gather the necessary context. However, if you believe that we have not received your request, please don't hesitate to follow up with us.

Was this article helpful? Please share your rating below! Happy Crowdcasting! 🎥

Did this answer your question?