Troubleshooting Tips

Technical tips and troubleshooting

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8 articles in this collection
Written by Sai, Louise, Annette and 2 others

Connection Failed Error

What to do if you receive an error stating, "Connection failed: We were unable to create a connection with the media server."

Written by Melissa
Updated over a week ago

Troubleshooting an Echo

What to do if you hear audio echo or feedback during your event.

Written by Sai
Updated over a week ago

Managing the Screen Share Infinity Effect

How to resolve the infinity mirror effect when screen sharing.

Written by Sai
Updated over a week ago

How to Troubleshoot When Stuck on "Accepted and Connecting"

Stuck on "accepted and connecting" when inviting a guest on-screen? Here are the reasons why this happens.

Written by Louise
Updated over a week ago

Mute Locked for Someone On-Screen

What to do if the mute button is stuck and you can't unmute.

Written by Louise
Updated over a week ago

Why Your Video Is Blurry and What to Do About It

The HD Video toggle explained, what happens when your video is blurry, and how to troubleshoot a pixelated video

Written by Cian
Updated over a week ago

How to Achieve a Good Quality Screen Share

Get a better quality screen share with these tips.

Written by Annette
Updated over a week ago

Facebook Pixel Conversions Don't Match

Why don't my Facebook conversions match what I see in my Crowdcast event analytics?

Written by Sai
Updated over a week ago