Troubleshooting Tips

Technical tips and troubleshooting

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7 articles in this collection
Written by Sai, Louise, Annette and 1 other

Troubleshooting an Echo

What to do if you hear audio echo or feedback during your event.

Written by Sai
Updated over a week ago

Managing the Screen Share Infinity Effect

How to resolve the infinity mirror effect when screen sharing.

Written by Sai
Updated over a week ago

How to Troubleshoot "accepted and connecting"

Stuck on accepted and connecting? Here are the reasons why it may take a long time for your guest to appear on screen.

Written by Louise
Updated over a week ago

Mute Locked for Someone on Screen Unable to Unmute

What to do if the mute button is stuck and you can't unmute.

Written by Louise
Updated over a week ago

Why Your Video Is Blurry and What to Do About It

The HD Video toggle explained, what happens when your video is blurry and how to troubleshoot a pixellated video

Written by Cian
Updated this week

How to Achieve a Good Quality Screen Share

Getting better quality while screen sharing.

Written by Annette
Updated over a week ago

Facebook Pixel Conversions Don't Match

Why don't my Facebook conversions match what I see in my Crowdcast event analytics?

Written by Sai
Updated over a week ago