A few minutes of preparation can prevent most technical issues. If you do run into problems during your event, use the troubleshooting section below to get back up and running quickly.
Before You Go Live
Run a Test Event
We strongly recommend running at least one test event using the exact setup you'll use for your live event.
Use the same:
Browser
Computer
Camera
Microphone
Internet connection
Practice:
Going live
Sharing media
Sharing your screen
Bringing guests on stage
Using chat, Q&A, and polls
Create an Unlisted event so followers aren't notified. You can even stay in the Greenroom to test without going live.
Note: Test events count toward your monthly streaming hours.
Pre-Event Checklist ✅
Before every event:
Restart your computer.
Use the latest version of Chrome (recommended), Edge, or Opera.
Close unnecessary apps and browser tabs.
Connect your camera and microphone before joining.
Wear headphones if possible to avoid echo.
Run a speed test.
Recommended internet speeds:
User | Speed |
Host upload | Minimum 3–5 Mbps |
Host upload | Ideal 8–10+ Mbps |
Viewer download | 2–5 Mbps |
If you're using a workplace or shared network, check with your IT department to ensure firewall settings won't block Crowdcast.
During Your Event
If something isn't working, don't panic.
Start with these quick fixes:
Refresh the page.
Restart your browser.
Leave and rejoin the event.
Confirm you're using the correct camera, microphone and speakers.
Wait a few seconds after changing audio or video devices before changing them again.
Most issues are resolved by one of these steps.
Common Issues
I Can't Bring My Guest On Stage
Possible causes
Unsupported browser
Camera or microphone permissions denied
Wrong session
Not logged in
Event embedded on another website
VPN or firewall blocking access
Try this
Make sure they're using Chrome, Edge, Opera, or the Crowdcast app.
Confirm browser permissions are enabled.
Have them refresh and rejoin.
Ask them to type in chat so you know they're in the correct event.
Try another browser.
Disable VPN if applicable.
Test from another network or mobile hotspot.
Try another device if needed.
I Can't See or Hear My Guest
Possible causes
Incorrect camera, microphone or speaker selected
Browser permissions
Browser tab muted
Another app (Zoom, Teams, Meet, etc.) using the camera or microphone
Headphones or speakers disconnected
Try this
Toggle the camera or microphone off and back on.
Open Device Settings and verify the correct devices are selected.
Confirm your browser tab isn't muted.
Disconnect and reconnect audio equipment.
Restart the browser.
Try another browser or the Crowdcast app.
Restart the computer if necessary.
Test from another device.
Performance Is Slow
If Crowdcast feels sluggish:
Refresh the page.
Restart your browser.
Close unnecessary applications.
Rejoin the event.
Check your upload speed.
Move closer to your Wi-Fi router or use Ethernet if possible.
Still Having Problems?
If you've worked through these steps and are still having issues:
Try another supported browser.
Try another network or mobile hotspot.
Try another device.
Contact Crowdcast Support and include:
Your event URL
A description of the issue
Your browser and device
Any error messages or screenshots
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