New to Crowdcast? This guide walks you through preparing for your event, joining the stage, sharing content, and troubleshooting common issues.
Before the Event - Checklist ✅
A few simple steps can help ensure a smooth experience during your session.
✅ Use a Supported Browser
For the best performance, use the latest version of:
Google Chrome
Microsoft Edge
Other Chromium-based browsers
Keeping your browser up to date helps prevent common audio and video issues.
✅ Use a Reliable Internet Connection
A stable internet connection is essential for high-quality audio and video.
We recommend:
A wired Ethernet connection whenever possible
Strong Wi-Fi if Ethernet is unavailable
Avoiding public or heavily shared networks
✅ Close Unnecessary Applications
Before joining your event:
Close unused browser tabs
Quit video conferencing apps you aren't using
Pause large downloads or uploads
Disable bandwidth-heavy background applications
This helps improve performance and reduce the chance of interruptions.
✅ Use Headphones When Possible
Headphones can help:
Prevent audio echo
Improve sound quality
Reduce feedback during the broadcast
✅ Check Your Camera and Microphone
Before joining:
Connect any external devices
Confirm your browser has camera and microphone permissions
Verify the correct devices are selected
Support Articles To Review:
Joining the Event as a Speaker
Use the event link provided by the host to enter the event.
As a speaker, once the host enters the greenroom, you'll be able to join the gallery before the event goes live. The host controls when to move a speaker from the gallery to the stage.
If You're Assigned the Speaker Role
Enter the event as a speaker (the host assigns roles)
If the host is in the greenroom (pre-show), as a speaker, you will automatically be moved to the gallery (below the stage). This is the area where the host moves you to the stage from, or they may have the speaker speak from the gallery. The audience cannot see who is in the gallery, but if your mic is active, you can be heard.
If you're mic and camera have not been previously selected, review your setup in the AV Console.
The host will decide when to move the speaker to the stage.
Tip: We recommend joining the event 10–15 minutes before your scheduled appearance so you have time to test your setup.
Review Your Setup in the AV Console
Before entering the stage, you'll see the AV Console.
Use this area to:
Preview your camera
Test your microphone
Select your camera, microphone, and speaker devices
Mute or unmute your microphone
Turn your camera on or off
Enable Music Mode when needed
Take a moment to confirm everything is working before joining the stage.
While You're On Stage
Manage Your Audio and Video
While on stage, you can:
Mute or unmute your microphone
Turn your camera on or off
Adjust your selected devices
Share Content
During the event speakers are able to:
Share your screen
Present slides
Control active media uploaded by the host from the media tray - depending on the permissions granted by the host
If you're planning to present content, coordinate with the host ahead of time to confirm whether you will be uploading and sharing your own slides, or co-managing slides that are active in the media tray.
Leave the Stage as a Speaker
When you're finished speaking, hover over the arrow in the top right corner of your tile on stage, and select move to gallery.
You'll continue watching the event from the gallery, unless the host decides to move you back to the stage, or ends the session.
Sharing Slides and Media
If the host has uploaded presentation materials and made them available to speakers, you can access and present them directly while on stage.
For detailed instructions, see:
Using Music Mode
Sharing music, singing, or playing an instrument?
Enable Music Mode in the AV Console before joining the stage.
Music Mode optimizes audio processing for musical performances and other high-fidelity audio sources.
For detailed instructions, see:
Troubleshooting
I Can't Join the Stage
Try the following:
Refresh the page
Re-enter the event from the original event link
Confirm camera and microphone permissions are enabled
Use Chrome or another Chromium-based browser
People Can't Hear Me
Verify the correct microphone is selected
Confirm you're not muted
Disconnect and reconnect audio devices
Refresh and rejoin the event
People Can't See Me
Verify the correct camera is selected
Check browser camera permissions
Turn your camera off and on again
Refresh and rejoin
My Audio or Video Is Lagging
Close unnecessary applications
Move closer to your Wi-Fi router
Disable VPNs when possible
Rejoin the event
Can I test my setup before the event?
Yes. We recommend testing your camera, microphone, internet connection, and any presentation materials before going live.
Can I share my screen?
Yes, if screen-sharing permissions have been enabled by the host.
Can I present slides?
Yes. Speakers can share their own slides. If the host has allowed access, speakers can also manage slides actively being shared.
Can I join from a mobile device?
A computer provides the most reliable experience for guest speakers, especially when presenting content.
What if I'm presenting music or performing live?
Enable Music Mode before joining the stage for the best audio quality.
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