To cancel or pause your plan, you will need to click on the Settings tab in your Dashboard. Then Select Billing & Plans and click View plan details.
Under your current plan, you will see the option to either Cancel or Pause your subscription.
If you would like to proceed with canceling your subscription, you will need to confirm your request by clicking Cancel & schedule deletion.
By selecting this option, you will have the opportunity to provide additional feedback. Once complete, select Cancel my plan.
What happens if I cancel?
When you cancel your plan, your entire channel and all event replays will be permanently deleted after 30 days. This includes all events you've created, making them unavailable for viewing by both registered and new attendees. We highly recommend downloading your videos before canceling your plan to avoid losing access to your content.
Canceling your plan will also suspend your ability to:
Create and go live in new events
Access analytics
Export data
Email your audience
Announce events to followers
Maintain Zapier and Drip integrations
Your replays and Channel will not be affected while on the pause plan.
Pause Your Plan Instead
Need to take a month or longer off? No problem. Pause your plan instead, and we'll ensure that your account remains untouched for your return. You'll also maintain access to attendee and event data.
The Pause plan is $10/mo and gives you access to all features except going live. This can be useful if you want to monetize your replay or continue collecting email addresses from those who join to view the replay after the live event.
You can reactivate your plan by reselecting your subscription. Once reactivated, you can begin to go live with your events!
Why Would I Pause my Plan?
Hosts who are on monthly billing can easily move to the Pause plan during times when they do not need to host live events for a period but want to maintain access to their data and event features
The Pause Plan gives you access to all of your events and data for $10/month. You can create and edit events and accept registrations on this plan, but you won't be able to go live.
Retention of Data and Features: While on the Pause Plan, you maintain access to all your attendee and event data. This includes the ability to export data and view past event analytics.
Monetize Replays: You can continue to monetize your event replays. This means you can still sell access to recorded events even while you are not actively hosting new live events.
Collect Email Addresses: You can keep collecting email addresses from new attendees who view your event replays. This helps you grow your audience even when you're not hosting live events.
Easy Reactivation: When you're ready to resume hosting live events, you can easily reactivate your subscription plan. All your data and event setups will remain intact, making it seamless to pick up where you left off.
These features make the Pause Plan an excellent option for users who need a temporary break from live streaming but still want to leverage their existing event content and audience engagement.
Important Notes
Pause plans and canceling are considered downgrades and take effect at the end of your billing cycle. For more information, see Upgrading or Downgrading Your Plan.
A 5% transaction fee will apply if you're selling event or replay tickets while on the Pause plan.
If you're looking to delete your Crowdcast account and you're on a paid plan, please send us a message at [email protected]. We'll take care of it for you!
If you’re on a free trial, your plan will not automatically turn into a subscription. Leaving your account open, free of charge, allows you to easily attend other Crowdcast events or set up a subscription later on. However, if you want to delete your account entirely, reach out to [email protected], and we can help you with that.
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