✋ Are you only on Crowdcast to attend events rather than host them?
If so, this document isn't for you. Signing up for a Crowdcast attendee account is completely free – no subscription or trial is necessary! While certain events may require a ticket purchase, creating an attendee account is always complimentary. Explore our attendee resources for insights on accessing and enjoying events on Crowdcast.
Want to host events of your own? Read on!
Q: How do I know which plan I need?
Plans are structured based on:
The number of hours you’ll be streaming per month
The number of live attendees per session
Access to advanced features and tools
Check out our pricing page for a detailed breakdown of each plan.
Q: What are Add-ons?
Each plan includes a set number of host seats at the channel level, but you can purchase additional ones. Hosts are teammates added within your channel settings who can create, edit, and manage events.
✅ Co-hosting: Assign event-level co-hosts for free. See more: An Overview of Roles
✅ Additional Hours: Purchase extra streaming hours in batches of five within any billing cycle. Manage add-ons in your Billing & Plans settings.
Q: Can I add more than 40 hours per month?
Yes! Purchase additional hours anytime in your billing settings.
Q: What is the maximum number of live attendees supported?
Crowdcast supports up to 3,000 live attendees.
The Business Plan includes 1,000 live attendees before overages apply.
Need more? Contact [email protected] to explore options.
Q: What counts as a live attendee?
A live attendee is anyone joining during a broadcast. Replays have no limit on viewership.
Q: What happens if my live attendance exceeds my plan?
Each plan has a set number of live attendees. If you exceed that amount, you’ll be charged overages at $0.15 USD per additional live attendee. Learn more: Overages Explained.
Q: Can I limit the number of event registrations?
Yes, set registration limits in your Advanced Event Settings.
Q: Can I sign up for a Crowdcast plan for just one month?
Yes! Sign up for a monthly plan and cancel before the next billing cycle if needed.
⛔ Account Deletion Warning: If you cancel, your channel and events will be removed after 30 days. Download your MP4s before canceling, or consider pausing your plan for $10/month to retain access. Learn more: Canceling or Pausing Your Plan.
Q: How do billing cycles work?
Monthly Plans: Charged on the same date each month.
Annual Plans: Charged on the same date each year.
Q: Can I roll over unused hours?
No, hours do not carry over to the next billing cycle. Track usage in Billing & Plans settings.
Q: What Happens If My Event Goes Over the Time I Have Left?
You can’t go live if you have run out of streaming hours, but if you’re already live when you reach your limit:
Your session will remain open, and you won’t be disconnected immediately.
You will see a persistent message on your screen indicating that you have exceeded your available hours.
Recordings and other features may still be subject to usage limits.
Options to Avoid Interruptions
Check your available hours before your event to ensure you have enough time.
Extend your plan or purchase additional hours if you anticipate running long.
If you need help adjusting your time allocation, reach out to support before your event.
Q: Are there any additional fees?
Ticketed events incur a transaction fee (details on the pricing page).
Otherwise, subscription pricing is all-inclusive.
Q: Do you offer discounts?
✅ Educators: 20% off any plan with proof of nonprofit status.
✅ Nonprofits: 20% off any plan with 501(c)(3) verification. Email [email protected] with proof.
✅ Patreon Creators: 10% off any plan for active Patreon creators. Email us with your Patreon link.
Check our discounts support doc for more details.
The Pause Plan – A Flexible Option
For $10/month, the Pause Plan allows you to:
✔️ Retain all event and attendee data
✔️ Monetize replays while inactive
✔️ Continue collecting email addresses
✔️ Easily reactivate your plan when needed
You cannot go live on this plan, but it’s perfect for maintaining access between events. For more details on pausing vs. cancelling your plan review our support doc here.
Important Notes:
Join us for live Q&A sessions to discuss your specific event needs and explore Crowdcast features in real-time.
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