Are you planning to only attend events on Crowdcast?
It's free to sign up for a Crowdcast account if you're an attendee – no plan or trial is required! Some events on Crowdcast are ticketed and require payment for access, but an attendee account with Crowdcast is free. Check out our attendee resources for information that pertains to viewing events on Crowdcast.
Want to host events of your own? Read on!
We also invite you to join us live in our weekly demos and Q&A sessions. These are great opportunities to chat with us live about your specific event needs.
Q: I want to host events on Crowdcast. How do I know which plan I need?
Plans are priced and structured based on…
The number of hours you will be streaming per month
The number of live attendees joining each session
Features and tools
Here's our pricing page where you can see a breakdown of these for each plan.
Q: What are Add-ons?
Each plan includes a certain number of channel-level host seats, but you have the option to add on extra. These hosts are teammates that you add within your channel settings. Once invited, they are able to create, edit, and run events on your channel.
Don’t forget you can assign event-level co-host roles for no additional cost. Check out this support doc for more details: An Overview of Roles
In addition to adding teammates to your channel, you can also add on hours in batches of five within any billing cycle. Select the add-on features you need from the Billing & Plans section of your Channel Settings.
Q: So, if I need more than 40 hours per month, I should use the add-on feature?
Yes, you can add the extra hours you need from within your billing settings. You can do this at any time.
Q: What is considered a live attendee?
A live attendee is someone who joins a session during the live broadcast. Someone who watches the replay is not a live attendee. An unlimited number of people can register for your Crowdcast event. The main consideration when choosing a plan is how many you anticipate will actually show up live.
Q: What if more people show up live than my plan accounts for?
Each plan includes a certain amount of live attendees that are able to join a session without any additional charge to the host. If your live attendance exceeds that amount, then you’ll be charged overages at .15¢ per each additional live attendee. You can learn more here: Overages Explained
Q: What if I want to specify how many attendees are able to register?
You can limit the number of people who can register for your event within the Advanced tab of your event settings.
Q: Can I sign up for a Crowdcast plan for just one month?
If you're just looking to host a one-off event and only need Crowdcast for a month, sign up for a monthly plan and cancel before the next billing cycle.
If you need to use Crowdcast occasionally, we suggest signing up for the monthly plan and downgrading to the Pause Plan until your next event. The Pause Plan gives you access to all of your events and data for $10/month. You can create and edit events and accept registrations on this plan, but you won't be able to go live.
Q: How do billing cycles work?
Monthly subscriptions are charged on the same numerical date each month.
Annual subscriptions are charged on the same date every year.
Q: Can I roll over my unused hours from this month's billing cycle to the next?
Unused hours do not carry over to your next month's cycle. To see how many hours you have used within a month, go to your account settings and view your Usage within the Billing & Plans section.
Q: Are there any fees added to the monthly/annual plan pricing?
You will be charged a transaction fee if you're selling tickets to your events. You can view details on the pricing page. Otherwise, monthly and annual plan pricing is all-inclusive.
Q: Do you offer discounts?
We offer a nonprofit discount of 20% off any plan upon showing proof or verification of a 501c3 status. To claim the discount, sign up for a free trial with the email you'd like your non-profit account to be under. Once you've signed up for an account, send us an email at [email protected] with a PDF verification, and we'll apply the discount to your account.
We also offer Patreon creators a discount of 20% off their first three months. To claim the discount, sign up for a free trial with the email you'd like your account to be under. Once you've signed up for an account, send us an email at [email protected] with a link to your Patreon page, and we'll apply the discount to your account.
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