Check Your Tech

Before going live, do a tech check to optimize your connection and test your equipment.

Updated over a week ago

You've created your first event, and you’re familiar with the host controls. Now let's talk about your tech setup to ensure you have a smooth stream and a strong connection.

To start, you should always run at least one test event.

Use the exact same setup that you plan to use on the day you go live. This includes using the same browser, device, and external equipment.

Go ahead and practice sharing any media and using any in-event features you plan to use in the live event.

To run a test event, simply create an unlisted Crowdcast event and go live. If the event is unlisted, your followers will not be notified, and your test will remain private. You can always set a password if you want to be extra cautious.

Before going live on the day of your event, review the following:

  1. It’s good practice to restart your computer before going live. A quick restart can help optimize your computer’s overall performance.

  2. Join from a compatible browser and device. Crowdcast is supported on the latest browsers including Chrome (preferred), Microsoft Edge, and Opera. We don't recommend Safari, and you won't be able to use Internet Explorer.

  3. Make sure your browser is up-to-date. An outdated browser can cause issues since Crowdcast is browser-based. If using Chrome, here's how you can check for updates.

  4. When your computer is overworked, you may experience lag. Close all unnecessary applications and close down unneeded tabs.

  5. Run a speed test to ensure your network connection is strong enough for streaming. If your wifi connection is weak or intermittent, connecting via ethernet cable may provide a stronger connection. As a starting point, it is recommended to have a minimum internet speed of 5 Mbps for both upload and download. This ensures that you can transmit your video and audio feed reliably.

  6. Some mics will pick up the audio from your computer creating feedback or echo. Consider wearing headphones to avoid this.

Note: If you're experiencing sluggish performance, start by refreshing the window. If problems persist, restart your web browser, and navigate back to the event.

💡 Pro Tip: Bringing a guest on stage with you? Send them this guest checklist first!

Hosting from a shared network?

Running Crowdcast requires allowing access to its services over specific ports in order to work. If you're joining from your organization's network, there may be firewall blockers in place that can cause issues with going live.

Ask a network administrator in your organization to configure these firewall settings:

  • Minimum Requirement: The minimum requirement is that TCP port 443 is open. Some firewall/proxy rules only allow for SSL traffic over port 443. You will need to make sure that non-web traffic can also pass over this port.

  • Best Experience: For the best possible experience, we recommend that UDP ports 20000-65000 be open.

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