It can be really frustrating when you invite a guest on screen, but then they struggle to appear. In this support document, we explore some of the reasons why this might happen.
After inviting a guest on screen, you'll see their status change within the people section. The majority of the time, your guest speaker will appear on stage within a few seconds. However, if you don't see your guest on stage within 20-30 seconds after sending them an invite, these are the things you should check:
Ensure your guest accepted the prompt to enable their camera and mic.
Send them this: How to Grant Browser Access to Your Camera or Mic
They may have accidentally rejected the pop-up to allow access to the camera and mic and will need to exit the event, refresh the browser, and try again.
Ensure another application is not using the camera and/or mic (like Zoom, Teams, Skype, FB Messenger, etc).
Ensure they have a connected and operational webcam and mic. Try unplugging your equipment and then reconnecting it.
At a global level, their computer might not be allowing the camera/mic to be shared. They should check in their settings to ensure this is not the case. (On a Mac, specifically, an update may have affected security settings.)
If they are on a Chrome browser (our recommended browser), a Chrome extension could be interfering with the operation of the camera and mic.
Sometimes a full reboot of the computer or laptop can help move things along.
If you have embedded the event in your own website, please ensure they are joining the event directly from the Crowdcast URL and not via the embed.
Some antivirus software does not allow permission to the camera and mic.
Check that a firewall is not interfering with permissions.
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