Canceling a Monthly Subscription: Until your account is terminated, your subscription will automatically renew, and your payment will be deducted each month. If you wish to cancel your account, you can do so at any time from your settings. If you terminate your account before Crowdcast processes your payment for a given payment cycle, then you will not be charged for the next payment. If you are canceling your monthly membership and wish to receive a refund, you must email us with a request within fourteen (14) days of your initial signup date.
If you cancel within the first fourteen (14) days, we will refund your first monthly subscription fee. If you cancel your account beyond the fourteen (14) day period, any amount paid prior to your cancelation will not be refunded.
Canceling an Annual Subscription: Yearly subscriptions are eligible for a full refund if canceled within the first 30 days of the first year of your plan. Just email our support team, and we'll be happy to assist you.
Please note:
After the initial 30-day window has passed, refunds are no longer available.
If you're in a renewal year (not the first year), the subscription is not eligible for a refund, regardless of the timing.
You can, however, opt out of auto-renewal at any time to avoid future charges.
If you have any questions or need help managing your subscription, don’t hesitate to reach out!
If you are thinking of canceling your plan, be aware that your Channel and events will be removed entirely after 30 days. We recommend downloading your MP4s before canceling because your replays will no longer be hosted on your channel. If you want to retain access to your replays as well as other features, consider pausing your plan for $10/month instead of canceling. You can learn more here: Canceling or Pausing Your Plan
Are you an attendee looking for an event refund?
If you would like to request a refund or have a question about an event you attended on Crowdcast, please reach out to the event host for assistance. See our doc, Contacting the Host of an Event, for guidance on finding a host’s contact information.
If you missed an event that you paid to attend, you may be able to watch the replay. Just go to your Joined Events or follow the link in your confirmation email to check if the replay is still up!
Was this article helpful? Please share your rating below! Happy Crowdcasting! 🎥