How do I customize my email templates?
Sign in to your Crowdcast account.
Select Settings from the left-hand navigation.
Open Email Templates.
Use the dropdown menu to select the email you'd like to customize:
Registration Confirmation – sent when an attendee registers for your event.
Registration Confirmation via Import/Zapier – sent when an attendee is registered through an email import or Zapier.
Ten Minute Reminder – sent to registered attendees 10 minutes before your event begins.
Click Edit to make changes to the template.
When you're finished, click Save.
Preview and test your email
After saving your changes, use the Preview as dropdown to see an example of your email.
You can also send yourself a test email to check how it will look when it reaches your attendees.
Be careful when editing template code
When customizing email templates in Crowdcast, you may encounter a conditional block written in Handlebars, our templating engine. Conditional blocks allow you to tailor content based on specific conditions, such as whether an event is upcoming or past.
Here’s an example of a conditional block:
The {{#if ...}} statement starts the conditional block, and the {{/if}} statement closes it. Omitting the closing block (e.g., {{/if}}) will cause an error and prevent the email from being sent.
In the provided example, this block displays a message only for future events. This helps tailor the email experience for upcoming versus past events.
Pro Tip: If you're unfamiliar with code, focus on editing the content within the conditional block rather than the logic itself to avoid errors.
Adding images to your email template
If you’re adding an image, such as your logo, to an email template using HTML, the src attribute tells the email where to find the image.
The src must contain the URL of a publicly accessible image file. This allows the image to be loaded and displayed within the email.
For example:
<img src="https://example.com/your-logo.png">
Make sure the image URL is publicly accessible and does not require someone to sign in to view it.
Important things to know
Changes to your email templates apply to all upcoming events, rather than just one event. We recommend keeping the templates general and using the available variables so information such as the correct event title is automatically added.
If you customize a template for one specific event, remember to change it again before accepting registrations for your next event.
The Registration Confirmation and Ten Minute Reminder emails can be disabled from the Advanced section when creating or editing an event.
The Registration Confirmation via Import/Zapier email cannot be disabled. Attendees registered through an import or Zapier will always receive this email.
The "just went live" email is not editable.
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