Please note that all new subscriptions now exclusively use the latest version, v2.
🎥 Watch the replay of our v2 Transition Q&A here.
During 2023 we started to sunset Crowdcast v1 and by the end of 2023 all broadcasts took place on v2.
If you have any questions or require assistance, please don't hesitate to contact us or join an upcoming Team Crowdcast event. We are here to make make the transition as smooth as possible!
Frequently Asked Questions
Can attendees still register for my v1 events?
Yes, they can still register. However, you can no longer import attendees into your v1 events. If it's a paid event you should create a 100% off coupon code and share that with the attendee. No confirmation emails are sent, but attendees, once registered will be able to access your content (assuming you are on an active plan)
How do I email attendees via my v1 event?
The ability to email attendees via your v1 event has been turned off. You should export your attendees and email them via your own email systems.
NB > If you wish to export the attendee csv file you will need to be on an active plan.
What happens when my Patreon integration resets?
Periodically, a host's Patreon integration may reset and need to be reconnected, you should do this via the Settings dashboard
Will my v2 subscription cost the same?
Yes, our subscription pricing is still the same for Lite, Pro, and Business plans.
Our v2 pricing includes some optional add-ons like the ability to add hours to your plan in increments of five or add teammates to your channel. Those are an additional cost if you wish you use them.
What if I’m currently on a paused plan?
Your events and channel are still available and attendees can register for and watch replays. If you decide to upgrade in order to run events again, you’ll use v2.
It is not possible to export attendee data, from v1, on a paused plan.
I’m on the Starter plan. Do I lose access to Starter when I move to v2?
We are discontinuing our Starter plan with v1. If you are currently on the Starter plan, you can maintain that plan. However, you won't be able to take advantage of any v2 billing features like add-on hours unless you upgrade fully to v2.
To make this transition as smooth as possible, we're offering Starter users a 50% discount on a monthly Lite plan for six months. Contact us at [email protected] to set this up.
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