Connect your Stripe account to Crowdcast
Before you can accept payments for paid events, you'll need to connect a Stripe account to your Crowdcast channel.
From your Crowdcast dashboard, open your channel settings and navigate to Integrations. From there, choose the option to Edit and follow the prompts to sign in to an existing Stripe account or create one.
Once connected, you can create paid Crowdcast events and payments from your attendees will be processed through your connected Stripe account.
Managing payments in Stripe
Once a payment has been processed through your connected Stripe account, Stripe is the best resource for managing the financial side of that transaction.
For help with refunds, payouts, disputes, chargebacks, or other Stripe account questions, please refer directly to Stripe's documentation:
Refunds: Stripe’s Refund and cancel payments guide explains issuing full/partial refunds and how refunds are processed.
Stripe: Refund and cancel paymentsPayouts: Stripe’s Receive payouts guide covers payout schedules, expected deposit dates, bank accounts, and payout management.
Stripe: Receive payoutsDisputes/chargebacks: Stripe’s disputes guide covers responding to disputes, evidence, deadlines, and the dispute process.
Stripe: Disputes
As these processes are managed by Stripe, their documentation will always have the most up-to-date information and instructions.
Crowdcast Support can help with questions about setting up paid events, connecting Stripe to Crowdcast, and how ticket sales work within Crowdcast.
Find a specific payment
Looking for a particular attendee's payment? Use the search bar at the top of your Stripe dashboard and enter the customer's email address.
If you can't find the payment using their email address, try searching using the last four digits of the card they used to make the purchase.
💡 Tip: Still can't find it? Make sure you're viewing the Stripe account connected to the Crowdcast channel where the event was hosted.
What about failed or declined payments?
You may see failed payments in your Stripe dashboard.
If an attendee's payment is declined, Stripe may provide additional information about why the payment failed.
Depending on the reason, the attendee may need to try another payment method or contact their bank or card issuer for more information.
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