If you no longer need your current Crowdcast plan, you can either cancel your subscription or pause your plan. Here’s what happens with each option and how to choose the right one for you.
Canceling Your Plan
When you cancel your subscription, your paid plan will remain active until the end of your current billing period. You’ll continue to have access to your plan and its features until then.
To cancel:
Go to your Dashboard.
Open Settings and navigate to your billing portal.
Select the option to cancel your plan.
Follow the prompts to confirm your cancellation.
Your cancellation will be scheduled for the end of your current billing period.
After your paid plan ends, your channel and event data will be retained for 30 days. After that period, your channel and events are scheduled for deletion.
If you think you may want to return to Crowdcast, consider pausing your plan instead.
Pausing Your Plan
Pause is designed for hosts who aren't planning to run live events for a while but want to keep their Crowdcast content and audience intact.
The Pause plan is $10/month and allows you to retain your channel, events, registrations, and other data while you're away.
While paused, you can:
Keep your existing events and replays available
Continue monetizing your existing replays
Collect registrations and email addresses
Preserve your channel and event data
Upgrade back to a paid hosting plan when you're ready to run live events again
You cannot host new live events while your plan is paused.
A 5% Crowdcast transaction fee applies to purchases made while you're on the Pause plan, in addition to applicable payment-processing fees.
Note: Pause availability may depend on your current billing plan. Check the options shown in your billing portal when making changes to your subscription.
Cancel or Pause?
Cancel your plan if:
You don't expect to use Crowdcast again
You don't need to retain your channel, events, or registrations
You're comfortable with your data being scheduled for deletion after the retention period
Pause your plan if:
You're taking a temporary break from hosting
You want to keep your existing events and replays
You want to continue collecting registrations or earning revenue from replays
You expect to host live events again in the future
Reactivating a Paused Plan
When you're ready to start hosting live events again, you can return to your billing portal and upgrade from Pause to one of Crowdcast's paid hosting plans.
Your new plan will take effect when you upgrade, allowing you to start creating and hosting live events again.
Permanently Deleting Your Account
Canceling your subscription is different from permanently deleting your Crowdcast account.
If you'd like your account and associated data permanently deleted, contact the Crowdcast Support team for assistance.
Before requesting deletion, make sure you've downloaded anything you want to keep. Permanent account deletion cannot be undone.
Need Help?
If you're unsure whether canceling or pausing is the better option, reach out to Crowdcast Support and we'll be happy to help.
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