If you have teammates or colleagues who assist you with running your events, you can add them to your channel. This means that everyone on your team is able to sign in using their own email address and password.
It is not possible for two people to access the same live event using shared login credentials. See this FAQ for more details.
The number of teammates available is dependent on your plan. If you need more, you can add additional team seats in your billing settings for $29/month per seat.
Once you’ve logged into your account:
use the menu on the left to access your Settings.
From within your settings, go to the Team section
Select Add a teammate
Type in your teammate’s email address.
From the dropdown menu, choose whether your teammate will be an Admin or a Host within your channel.
The Admin role has all the same permissions as the channel owner. Admins can manage billing, channel settings, and can create and manage events.
The Host role has the same event permissions as an Admin but cannot manage the channel’s billing or subscription plan.
Watch a video of the process:
Channel-level roles differ from in-event roles because a channel role gives someone the same level of access to every event within your organization’s channel. Once you assign a teammate a channel role, you will not be able to assign them an in-event role. They automatically are granted the same powers as the channel owner within every event created.
Want to learn more about roles for specific events? 👉 An Overview of Roles
After you’ve added teammates to your channel, encourage them to set up their profile by clicking the icon in the upper right corner after logging in.
Changing the channel owner
Channel ownership cannot be changed from your channel settings. Crowdcast Support must complete the transfer.
If the new owner is not yet a channel teammate
1. Ask the new owner to create a Crowdcast account using the email address they want associated with the channel. The easiet way for them to do this is to register for one of your own events.
2. You should then go to Settings, then Team.
3. Select Add a teammate.
4. Enter the new owner’s email address and assign them the Admin role.
5. Ask them to accept the invitation.
6. Once they appear as an Admin, contact Crowdcast Support to request the ownership transfer. Include the channel URL and the new owner’s email address in your request.
If the new owner is already a channel teammate
You do not need to remove or invite them again.
Contact Crowdcast Support and provide:
- the channel URL;
- the email address of the current owner;
- the email address of the teammate who should become the new owner.
Support will complete the ownership transfer.
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