Moderation tools help you create a safe and welcoming event by giving hosts and moderators control over attendee behaviour, chat, and questions.
Moderator permissions
Moderators can:
Delete chat messages
Move chat messages into the Q&A
Present messages on screen
Ban or unregister attendees from the chat and people tab
Hosts and co-hosts have all of these permissions, plus access to event settings, stage management, and other event controls.
Managing attendees
If someone is disruptive during your event, you have several moderation options depending on the situation.
Option | What it does | Best used for |
Remove Attendee | Removes the attendee from the event immediately. They can register again if registration remains open. Paid attendees can rejoin without paying again if they re-register. If they were imported using a password, they’ll need the correct password to rejoin. | Removing someone without banning them. |
Ban in Event | Hides the attendee's chat messages and questions from everyone else without notifying them. The attendee remains in the event, can continue watching the event and posting messages, but only they can see their own messages. | Quietly moderating spam or disruptive behaviour. |
Ban and Remove | Removes the attendee from the current event and prevents them from rejoining it. | Removing someone from a specific event. |
Ban from Channel | Removes the attendee from all events on your channel and prevents them from registering for future events. | Serious or repeated abuse across your channel. |
Which option should I choose?
Remove Attendee – Remove someone without banning them.
Ban in Event – Quietly hide spam or disruptive behaviour while allowing the attendee to remain in the event.
Ban and Remove – Remove someone from the current event.
Ban from Channel – Permanently block someone from all events on your channel.
How to Ban or Remove an Attendee
Hosts can manage attendees from either the people tab or directly from the chat.
Moderators can only manage attendees from the chat and people tab.
From the People Tab
Open the People tab.
Find the attendee you want to manage.
Click the ••• menu beside their name.
Select Remove Attendee or choose Ban Attendee and then select one of the available ban options.
From the Chat - Hosts and Moderators
Hover over one of the attendee's chat messages or questions.
Click the ••• menu beside their name.
Click the Ban icon.
Unbanning a participant
If you accidentally ban someone, or you'd like to restore their access, you can unban them at any time.
Open the People tab.
Find the participant.
Click the ••• menu beside their name.
Click Unban user.
Once unbanned, the participant can register for events again. If they were unbanned from a specific event, they'll also regain access to that event (provided registration is still available).
Hosts have another option to unban participants. From the Host dash:
Select Settings
Click on Advanced
Any banned users will appear and can be managed in the Banned Users section.
Chat Moderation
Moderators can also help keep conversations organized by:
Deleting inappropriate chat messages.
Moving questions from the chat into the Q&A.
Presenting messages from the chat on Stage.
These tools help keep discussions focused while maintaining a positive experience for everyone attending your event.
The Q&A Section
How can I display a chat message on screen? Sometimes attendees may miss that there’s a section devoted to asking questions. If that happens and someone writes a question in the chat, hosts or moderators can convert it to the Ask a Question section. This helps keep things organized and prevents scrolling back through the chat to find questions that have been asked.
Hover over the message.
Click the ❓ Question mark icon.
Edit a question: In the Ask a Question section, click Edit below a question. It is also possible to revise the question for clarity or length.
Delete a question: Hosts and moderators are able to hover over the question and click delete in the Ask a Question section.
Related articles
How to Interact Within a Crowdcast Event
Crowdcast for Moderators
Using the People Tab
Crowdcast for Guest Speakers
TIPS
Banning someone from a multi-session event removes them from all sessions in that event.
Hosts can contact support to learn more about How Crowdcast Handles Inquiries from Banned or Removed Attendees.
Note: Hosts and co-hosts also have moderation permissions - and more. They can edit event settings and manage the stage. If you need a colleague to help with these aspects, assign them the co-host role or add them as a channel teammate. Learn more about channel and event-level roles here.
Was this article helpful? Please share your rating below! Happy Crowdcasting! 🎥