Event moderation is essential to ensuring your event is a smooth experience for everyone. At Crowdcast, you can assign someone the role of moderator within an event. This allows them to:

✅ Moderate chat and Q&A

✅ Ban and remove attendees from the chat

✅ Access backstage chat, greenroom and post-show

❌ Join the stage

❌ Edit the event

❌ Use host controls

📌 Note: Hosts and co-hosts also have these permissions - and more. They can edit event settings and manage the stage. If you need a colleague to help with these aspects, assign them the co-host role or add them as a channel teammate. Learn more about channel and event-level roles here.

Remove, Banning & Unbanning Participants

During an event, a host or moderator can remove or ban (3 options) attendees who disrupt the event or community. If you ever need to ban someone from a paid event or channel (with multiple events), it’s a good idea to offer a refund. It keeps things fair and leaves everyone on good terms. Here’s how each option works:

Remove Attendee

The attendee is immediately removed from the event.
They cannot watch or interact unless they re-register.
Paid attendees can rejoin without paying again if they re-register.
If imported using a password, they’ll need the correct password to rejoin.

Banning & Unbanning Attendees

There are three options for banning:

Ban Attendee

This is ideal for discreet moderation.

The user remains in the event.
Their comments and questions are invisible to the host and other attendees.
If unbanned, all messages reappear to everyone.
The banned user is unaware they are banned.

Ban and Remove

Use for event-specific removal with the flexibility to re-allow access later.

The user is removed from the current event and can’t rejoin.
They can still attend other events on the channel.
If re-imported by a host:
- They appear in the People tab with a “banned” label.
- They can be unbanned, which restores their messages.

Ban from Channel

The user is removed from the current event, and:
- Banned from all past and future events on the channel.
- Cannot register independently for any events.
Hosts can manually add banned users to specific events, but they remain blocked otherwise.

✅ Use when you need a full channel-wide block.

How to Unban a User with a Channel Ban

To unban someone who has been banned from the channel:

Go to the host Settings.
Under Advanced locate the Banned Users section.
From there, you can:
- View a list of banned users.
- Unban with one click.
- Reinstated users’ messages will reappear in events.

How to Ban or Unregister Someone

There are two primary ways to ban or remove a user:

From the People Tab (Ban or Unregister)

Only attendees can be removed or banned from an event. Change the participants role to Attendee if you need to unregister or ban them.

Click the People icon (far right).
Click the three dots next to the attendees name.
Choose Ban (3 types) or Unregister Attendee.

From the Chat (Ban Only)

Hover over the attendee’s comment.
Click the 🚫 Ban icon.
Select the type of ban.

Once banned, a “banned” badge appears next to the attendee’s name in the People tab. To unban, click the three dots next to their name and select Unban.

📌 Banning someone from a multi-session event removes them from all sessions in that event.

📌 Hosts can contact support to learn more about How Crowdcast Handles Inquiries from Banned or Removed Attendees.

✨ Other Moderation Features

🗑️ Deleting Chat Comments

Hover over the message in the chat.
Click the 🗑️ Trash can icon.

📺 Displaying a Chat Message on Stage

Hover over the message in the chat.
Click the display icon on the far left to pin it to the stage.

❓ Moderating the Q&A Section

How can I display a chat message on screen? Sometimes attendees may miss that there’s a section devoted to asking questions. If that happens and someone writes a question in the chat, hosts or moderators can convert it to the Ask a Question section. This helps keep things organized and prevents scrolling back through the chat to find questions that have been asked.