📌 Please Note: If you’re using the newest version of Crowdcast, check out our v2 support center. Interested in learning more about v2? Reach out to us here.

We recommend a minimum of 5 Mbps download (10 Mbps is more optimal for hosts and guests!) and 2 Mbps upload for a stable and consistent stream of video and audio when attending an event.

Crowdcast will automatically drop down to audio-only mode if your connection is weak. 

If something is frozen, the audio dropped, or you're experiencing lag, your device or connection is likely the cause. Here are some tips for troubleshooting:

  • Refresh your browser and ensure it's up to date. We recommend using Chrome, Firefox, or any Chromium-based browser if possible like Brave, Opera, or Edge.

  • Close other applications and programs which may be placing additional stress on your connection. Keep in mind that your connection may also be affected if you're on a shared network where others are using the WiFi.

  • Click "Help" at the top of the screen which will allow you to enter compatibility mode. Compatibility mode will set your view a few seconds behind which will allow you to stream the event more clearly.

    Where to find the help button within a Crowdcast event

    Screenshot of the compatibility mode button

  • If you're using an iOS device, you can download the Crowdcast app for the best mobile experience. Attendees using Android must use a recommended browser.

Important Note

  • Compatibility mode is only available during live events where the host is using the in-browser method. If you do not see this option available, be sure to run through our other suggestions for improving your connectivity.

Have questions or suggestions? Email us at [email protected]. Happy Crowdcasting! 🎥

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