📌 Please Note: If you’re using the newest version of Crowdcast, check out our v2 support center. Interested in learning more about v2? Reach out to us here.

Crowdcast makes it easy to engage with guests on-screen, but a proper tech check is essential for a smooth broadcast. Help your guests get stage-ready with this checklist.

  1. Join from a compatible browser and device. Crowdcast is supported on the latest browsers including Chrome (preferred), Firefox, Microsoft Edge, and Android. We don't recommend Safari, and you won't be able to use Internet Explorer.

  2. Make sure your browser is up-to-date. An outdated browser can cause issues since we are browser-based. If using Chrome, you can verify whether there’s an update by clicking the three vertical dots at the top right corner of the browser window. From there, go to Help > About Google Chrome.

  3. Pass the Crowdcast setup checklist. Make sure to run the advanced tests at the bottom of the page. These will test your network firewall and ensure your mic and camera are connected. If your wifi connection is weak or intermittent, connecting via ethernet cable may provide a stronger connection.

  4. Use headphones if possible, and make sure you don't have the event open in more than one browser tab or window. This will help eliminate echo and feedback.

  5. When your computer is overworked, you may experience lag. Close all unnecessary applications and close down unneeded tabs. You can also try lowering your computer's screen resolution to help boost performance.

If you've followed the steps above, you're all set to go on-screen! 🥳

Important Notes

  • If you're experiencing sluggish performance, start by refreshing the window. If problems persist, restart your web browser and navigate back to the event.

  • Check this article out for more on event technical requirements.

Have questions or suggestions? Email us at [email protected]. Happy Crowdcasting! 🎥

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