📌 Please Note: If you’re using the newest version of Crowdcast, check out our v2 support center. Interested in learning more about v2? Reach out to us here.
After inviting a guest on screen, you'll see a prompt stating that they're waiting and connecting. The majority of the time, your guest speaker will appear on-screen within a few seconds. However, if you don't see your guest on-screen within 20-30 seconds after sending them an invite, these are the things you should check:
Ensure your guest accepted the prompt to enable their camera and mic. |
They may have accidentally rejected the pop-up to allow access to the camera and mic and will need to exit the event, refresh the browser, and try again. |
Ensure another application is not using the camera and mic (like Zoom, Teams, Skype, FB Messenger, etc). |
Ensure they have a connected and operational webcam. |
They might need to check in their browser settings to grant permission for the camera/mic to be shared. (On a Mac, specifically, the Catalina update may have affected security settings.) |
At a global level, their computer might not be allowing the camera/mic to be shared. They should check in their settings to ensure this is not the case. |
If they are on a Chrome browser (our recommended browser), a Chrome extension could be interfering with the operation of the camera and mic. |
Some antivirus software does not allow permission to the camera and mic. |
If you have embedded the event in your own website, please ensure they are joining the event directly from the Crowdcast URL and not via the embed. |
Check that a firewall is not interfering with permissions. We recommend going through the advanced tests portion at the bottom of our setup page. |
Have questions or suggestions? Email us at [email protected]. Happy Crowdcasting! 🎥