📌 Please Note: If you’re using the newest version of Crowdcast, check out our v2 support center. Interested in learning more about v2? Reach out to us here.

If you've come across a scenario where you need a do-over in the same event, you can reset the session.

Here are a few reasons why you would want to reset a session:

  • You went live by mistake in an event that wasn't scheduled to go live and you don't want to create a new event and register your attendees manually.

  • You aren't happy with the first few minutes you were live and want to do it over and go live again.

  • You went live using In-browser when you wanted to go live using RTMP or vice versa and you want to do it over.

How to reset a session

Once you have ended the broadcast, you can click on "Options" from the top right.

The interface within an event with an arrow pointing to options in the top right-hand corner

Then from the drop down menu select "Reset session."

The expanded options menu with reset session highlighted

You'll then be prompted to confirm. Keep in mind that once you click yes, the replay will be permanently deleted.

The pop-up asing if you're sure with the test

After confirming, your event will then go back to a scheduled state and you can go live again without having to create another event.

Screenshot of the event back in the scheduled state

Important Notes

  • You can only see the "Reset session" option for events that have gone live and not for events that have yet to go live.

  • When you reset a session your audience can stay in the event and don't have to refresh the screen.

  • When you reset a session, the recording it removed from our database and cannot be retrieved, along with the analytics.

Have questions or suggestions? Email us at [email protected]. Happy Crowdcasting! 🎥

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