📌 Please Note: If you’re using the newest version of Crowdcast, check out our v2 support center. Interested in learning more about v2? Reach out to us here.

Are you only attending events on Crowdcast?

It's free to sign up for a Crowdcast account if you're an attendee – no plan and no trial needed! Some events on Crowdcast are ticketed and require payment for access, but your account is free. Learn more in the Attendee Quick Reference Guide.

Want to host events of your own? Read on!

We also invite you to join us live in one of our weekly demo and Q&A sessions. This is a great opportunity to chat with us live about your specific event needs.

Q: I want to host events on Crowdcast. How do I know which plan I need?

Plans are priced and structured based on:

  1. The number of hours you will be streaming per month

  2. The number of live attendees joining each session

  3. Features and data access

Here's more about Crowdcast plans and pricing.

Q: What is a live attendee?

A live attendee is someone who joins a session during the live broadcast. An unlimited number of people can register for your Crowdcast event, but you'll only be charged for those who show up live.

Q: What if more people show up live than my plan accounts for?

If more live attendees show up than your plan includes, you'll be charged 15¢ per additional live attendee per session.

For example, the Pro Plan includes up to 250 live attendees per session. Let's say you're on this plan, and 255 people show up live to one of your sessions. At 15¢ per additional live attendee, you'll be charged an overage of 75¢ for those five additional people.

💡 Pro Tip: If you want to avoid overage charges, you can limit the number of people who can register for your event within the Advanced tab of your event settings.

Q: Can I sign up for a Crowdcast plan for just one month?

If you're just looking to host a one-off event and only need Crowdcast for a month, sign up for a monthly plan and cancel before the next billing cycle.

If you need to use Crowdcast only occasionally, we suggest signing up for the monthly plan and downgrading to the Pause Plan until your next event. The Pause Plan gives you access to all of your events and data for $10/month. You can create and edit events and accept registrations on this plan, but you won't be able to go live.

Q: How do billing cycles work?

Monthly subscriptions are charged on the same numerical date each month.

Annual subscriptions are charged on the same date every year.

Q: Can I rollover my unused hours from this month's billing cycle to the next?

Unused hours do not carry over to your next month's cycle. To see how many hours you have used within a month, go to your account settings and scroll down until you get to the Usage section.

Here's an example:

A screenshot of the usage section within account settings

Q: Can I get pricing for a multi-session event like a virtual conference or summit?

The live attendee count is based on each session. Let's say you're on the Business Plan, and you're hosting a virtual summit with three sessions, each lasting one-hour. The Business Plan includes 1,000 live attendees per session. Session One has 800 attendees join live, Session Two has 1,100 live attendees, and Session Three has 500 live attendees. Only Session Two exceeded 1,000 live attendees, so you would be charged an overage fee of $15 (15¢ X 100 live attendees).

Q: Are there any fees added to the monthly/annual plan pricing?

If you're selling tickets to your events, you will be charged a transaction fee. Otherwise, monthly and annual plan pricing is all-inclusive as long as each session stays within the live attendee limit.

Q: What happens if I want to use more hours than my plan includes?

If you go over your allotted hours, you won't be charged extra nor will your event be cut short. However, you won't be able to go live again that month.

Q: Do you offer discounts?

Yes, we do offer a nonprofit discount. Nonprofits will receive a 20% discount on any plan upon showing proof or verification of a 501c3 status.

First sign up for the free trial with the email you'd like your non-profit account to be under.

Once you've signed up for an account, send us an email at [email protected] with a PDF of the verification, and we'll apply the discount to your account.

Q: What if I plan to stream for more than 40 hours in one month?

No problem. Just message us through our support chat or email [email protected], and we'll set you up with a high-scale plan. 😃

Have questions or suggestions? Email us at [email protected]. Happy Crowdcasting! 🎥

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