📌 Please Note: If you’re using the newest version of Crowdcast, check out our v2 support center. Interested in learning more about v2? Reach out to us here.

All hosts on an active plan have the ability to download the HD recording of their events after the event takes place. Attendees do not have access to this feature as the content is owned by the host.

As long as you are on an active plan, the ability to download your recording is available for six months after the event has gone live. After six months, the downloadable recording is archived on our system. If you remain on a paid plan (including the Pause plan), the event replay will be available indefinitely for hosts and attendees to view at your event URL.

If you are on a paid plan and need to download an event that’s more than six months old, drop us a note at [email protected]. Be sure to email us from the address associated with your account.

Here's a quick tutorial on how to do this:

Step-By-Step Tutorial

First, go to My events and select the past event you want to download.

Screenshot of the My Events section in your Crowdcast dashboard

Next click on "Options" located at the top right of your screen.

Screenshot of where the Options menu is located within a Crowdcast event

From there, you'll see a drop-down menu where you can select "Download HD Video"

Screenshot of where the

Once you select this, your download will begin automatically.

What if I Want to Download Only the Audio Portion of My Event?

Though we don't offer a direct mp3 export, you can download the mp4 and then convert the file to an mp3 via a third-party application.

💡 Pro-tip: If you're a Mac user, the latest macOS has a secret feature in QuickTime that allows you to export to audio-only with one click!

Screenshot of where you can export audio-only from within QuickTime

Have questions or suggestions? Email us at [email protected]. Happy Crowdcasting! 🎥

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