Advice and answers from the Crowdcast Team

So you're about to go live in Crowdcast and want to make sure your video and audio are as smooth as butter. You're in the right place, just follow these steps. :)

1. Use a modern browser

Click the link below to test if your browser supports Crowdcast:

If you see 4 green checkmarks, you're golden. 

Crowdcast is supported on the latest browsers including Chrome, Firefox, Microsoft Edge, and Android browsers. It's not supported by Safari yet, unfortunately. This includes iOS devices like iPhones and iPads. Apple is actively working on supporting the technology behind Crowdcast and we're also actively developing an iOS app to add support for these devices. 

All things equal, Google Chrome tends to work best.

2. Have a strong connection

We recommend a minimum of 5 Mbps download and 2 Mbps upload for a stable and consistent stream of video and audio. Crowdcast will automatically drop down to audio-only mode if you or your viewer's connection is weak. If you can, try being plugged in directly to your internet rather than connecting over wifi.  

3. Make sure your camera and mic are working

Crowdcast lives right in your browser so let's make sure your browser has access to your both camera and mic. 

The best way to test this is to create a Crowdcast event and click "Prepare to Go Live". This will take you to the green room and let you select your camera and mic. If your face is visible and the sound bar reacts to your voice then you're good to go. If you aren't on a Crowdcast plan, don't worry! You can hop on the trial for free to create test events. 

If for some reason you're unable to see your camera or mic try any of the following options:

  1. Test that your hardware works at https://talky.io/crowdcast-test
  2. Try restarting your browser
  3. Try switching to Chrome or Firefox
  4. Restart your computer

If none of those worked, please reach out to us in the panel to the right ⇢

4. Install screensharing extension (optional)

Are you planning on sharing your screen? We support screen-sharing in Google Chrome. Click here to add the extension. You can add the extension from the green room too.

Pro-tip: If you're sharing a keynote or powerpoint in full-screen, make sure to share your full screen and not just the application window.

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If you've followed the steps above you should be ready for an awesome event. Check out this Getting Started video or drop us a message in the live chat to the right if you need any assistance. Good luck! 

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